How Important is Quality to Your Customers?

How Important is Quality to Your Customers?

If given a choice, I’d always prefer to sell the premium priced service or solution.  Why?  Because quality still matters to a lot of people and they are willing to pay for it. This all may sound a bit counterintuitive these days, given that most...
Real Selling Starts at “No”

Real Selling Starts at “No”

Good sales reps understand that you will encounter objections and push back during your sales process.  It’s inevitable and very much a natural part of any sales cycle.  In fact, the question really is not if you will hear “No”, but rather...
Do You Really Listen to Your Customers?

Do You Really Listen to Your Customers?

It’s seemingly impossible these days to conduct any simple business transaction without the company asking for your feedback as a customer.  Whether it’s a non-fat latte from your favorite coffee shop (that would be Peet’s in my case:-),...

How Do You Stay Business Relevant?

How do you stay business relevant as you get older?  It’s really tough to face the facts when your skill set and attractiveness to potential employers/customers are considered undesirable or obsolete. The current population of the United States is approx....

What is Your Sales Team Integrity Quotient?

Very few truths are irrefutable in the business world.  We’re constantly reminded how fast things are evolving and changing, but not always for the best.  One thing stands out that will never change, your business integrity both as an individual and as...

What Sales Teams Can Learn from Joan Rivers

I was reading an obituary today in the San Jose Mercury News on Joan Rivers and was struck by the fact that most sales teams could learn a lot from her.  There were three particular references to her career and what she will be remembered for that really...